Need Help? We've Got Answers!

1. How do we create an account? Creating an account is easy. Just contact our sales team via phone, email, or our online form. We’ll guide you through the process and set you up with access to our full product range, tailored pricing, and delivery services.


2. Where do you deliver? We proudly deliver across metropolitan Melbourne and regional Victoria, reaching a wide range of areas – from Anglesea to Ballarat, Moe to Bendigo, down to Rosebud – and everywhere in between, using our fleet of vehicles to ensure reliable and timely service.

If you’re not within our delivery area, don’t worry – we can arrange shipping through one of our trusted courier partners, whether you’re located regionally or interstate. Just get in touch with our team, and we’ll help organise a delivery solution that works for you.


3. What is the minimum for delivery? The minimum order for delivery is $450 for account customers. If your order doesn’t meet the minimum, a delivery fee will apply. 

For non-account customers, or those located in regional or interstate areas, we’re happy to assist with delivery quotes through our trusted courier partners – just reach out to our team for support.
 

4. What days do you deliver to my area? Delivery days vary based on your location and our weekly set delivery runs.
 
Get in touch with your suburb or postcode, and our team will let you know which days we deliver to your area. We strive to cater to everyone’s needs, but as we adhere to set delivery schedules, it’s not always possible to offer deliveries every day. Thanks for your understanding!
 

5. Can I pick up my order instead of having it delivered? Yes! You can pick up your order at our Ravenhall warehouse, Monday to Friday from 9:00 AM to 1:00 PM. To ensure a quick and seamless experience, please call ahead to pre-order before you arrive.
 
 
6. Can we pick up without an account? Yes, walk-ins are welcome! You’re welcome to visit our Ravenhall warehouse at 88 – 90 Rebecca Drive VIC 3023, with pickup available Monday to Friday, strictly between 9:00am and 1:00pm. 
 
We recommend calling ahead to pre-order so we can have your items ready. You can choose to pay over the phone or on arrival, and when you get here, simply give us a call – we’ll bring your order straight to your boot for a quick and easy pickup experience.
 
 
7. How do I place an order?  Placing an order is easy! Simply call our office at (03) 9449 5999 to place your order directly. Alternatively, email your order to admin@sunriseingredients.com.au and please wait for our confirmation to ensure your order is processed. 
 
 
8. What payment methods do you accept? We accept the following payment methods: direct bank transfer, cash, credit card, and cheque. Please note that credit card payments incur a surcharge of 1.5%, and a 3.0% surcharge applies for American Express transactions.
 
 
9. How do you ensure product quality and safety? We take product quality and safety extremely seriously, always striving to uphold the highest standards. Our facility is a HACCP-certified site, ensuring rigorous food safety protocols are followed at every step, from sourcing trusted suppliers to careful storage and timely delivery. This commitment guarantees that our products meet stringent quality and safety requirements, giving you confidence in every order.
 
 
10. Can you accommodate special dietary requirements or custom orders? We work with a variety of trusted suppliers and can help source speciality or custom products to meet your needs, including those with special dietary requirements: vegan, vegetarian, Halal, Kosher certified, etc. If you don’t see a product listed in our catalogue, just let us know – we’ll happily look around or source it for you.


Have we not answered you questions? Please reach out to our friendly team by calling us at (03) 9449 5999, emailing us at admin@sunriseingredients.com.au or reach out to us via our socials.